WSQ Achieve Service Vision
TGS-2019504422
Course Overview
This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Training Type
Full Time
Who Should Attend
- Customer-facing staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
Course Duration
1 Day
Total Training Duration (Hour)
8
Course Outline
Learning Unit 1: Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Organisation Vision
- Mission
- Values
- Service Vision
- Identify your Role in contributing to your organisation’s vision, mission and values
- See significance and impact of your role within service value chain
- Comprehend the standard in which one is required to perform the role and how it affects the realisation of the organisation’s vision, mission and values
Learning Unit 2: Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Delivery service in accordance with the organisation’s vision, mission and values
- Demonstrating behaviour consistent with the organisation’s branding guidelines
- Methods in delivering service according and in consistent to the organisation vision, mission, values and service vision.
Learning Unit 3: Monitor own performance to ensure consistency with the organisation’s vision, mission and values
- Importance of monitoring performance
- Monitor own performance
- Reflective journals
- Obtain feedback from External customers
- Obtain feedback from Internal customers
- Summary
Course Learning Outcome
- Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission and values
Pre-requisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Funding Information
02 Jan 2020 To 25 Aug 2025
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $200.00 | $218.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $100.00 | $118.00 |
| Individual (MCES) | $60.00 | $78.00 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $60.00 | $78.00 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $100.00 | $118.00 |
| Corporate (Non-SME, MCES) | $60.00 | $78.00 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
