WSQ Problem Identification and Solutioning Techniques
TGS-2022013934
Course Overview
This 2-day course (16 hours) is targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company.
Many businesses had found it difficult to continue, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.
One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions.
Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques
Training Type
Full Time
Who Should Attend
- Working adults from all sectors who are involve in the daily operations of the company. This course is designed for those who have completed lower secondary education, able to speak and write English at WPL Level 3 & above.
- No working experience is required, and new joiners are welcome
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
Identify Sources And Impact Of Problems On Job Responsibilities
- Symptoms of Potential Problems
- Sources of Problems
- Root Cause Analysis
- Identify Impact of a Problem
Frame The Problem-Solving Approach
- Modes of Communication for Problem-Solving
- Corrective Actions
- Reflective Mechanisms for Problem-Solving Process
Generate & Evaluate Ideas
- Generate Alternative Solutions
- Evaluating and Selecting Solutions
- Strengths and Limitations
- Constraints of a Solution
- Areas of Impact
- Implementation of An Action Plan
Course Learning Outcome
On completion of the course, learners will be able to:
- Recognise impact of problems on job responsibilities
- Identify sources of problems
- Apply communications skills to provide context regarding the problem solving approach
- Apply a solution generating framework to generate solutions
- Evaluate solutions to solve problems
Pre-requisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should preferably have at least 1 year’s working experience in any industry, however
- new hires without prior working experience can also attend this course
Funding Information
31 May 2022 To 30 May 2026
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $420.00 | $457.80 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $210.00 | $247.80 |
| Individual (MCES) | $126.00 | $163.80 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $126.00 | $163.80 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $210.00 | $247.80 |
| Corporate (Non-SME, MCES) | $126.00 | $163.80 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
