WSQ Facilitate Effective Work Teams

TGS-2011501563

Course Overview

This course sets out the to facilitate communication with team members, involve members in planning of work activities, provide support to team members to achieve organisational goals delegate duties and responsibilities, assess performance and report issues of concern to management.




Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

  • Work with others on a daily basis
  • Work in a project team
  • Take responsibility for specific workplace resources
  • Join a task force at short notice to handle specific tasks within the enterprise

Course Duration

2 Days


Total Training Duration (Hour)

16


Course Outline

Learning Unit 1: Provide and clarify with team members on work-related information using appropriate communication techniques

  • Provide and Clarify
  • Work-related Information


Learning Unit 2: Involve team members in the planning of work activities to promote ownership and commitment to work plan

  • Involve Team Members
  • Promote Ownership and Commitment


Learning Unit 3: Delegate duties and responsibilities taking into consideration the competencies of individual team members

  • Delegate Duties and Responsibilities


Learning Unit 4: Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them

  • Rationale for Communicating Thoughts and Feelings
  • Communicate Thoughts and Feelings


Learning Unit 5: Communicate to team members the importance and interdependence of each’s role and promote the benefits of diversity within the team

  • Interdependence of Each Role
  • Benefits of Diversity


Learning Unit 6: Communicate and agree on individual and team goals and targets to be achieved

  • Individual and Team Goals and Targets
  • Principles for Setting Goals and Targets


Learning Unit 7: Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them

  • Opportunities for Team Members to Contribute Ideas and Skills
  • Importance of Creating Opportunities
  • Positive Relationships
  • From Team Diversity to Team Cohesion


Learning Unit 8: Provide resources, assistance and support needed by team members to complete projects or work activities

  • Resources
  • Assistance and Support


Learning Unit 9: Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques

  • Project Control Reports
  • Performance Assessment Results
  • Provide Feedback and Criticism
  • Differences between Constructive and Destructive Criticism


Learning Unit 10: Communicate team performance and related issues of concern to management and provide recommendations to address them

  • Communication Techniques to Facilitate
  • Reporting Issues of Concern
  • Providing Recommendations



Course Learning Outcome
  • Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set,
  • Maintaining positive relationships among team members with diverse backgrounds and
  • Providing support and opportunities for individual and team contributions.

Pre-requisites
  • Learners must be able to read, write, speak and listen to English at secondary school level 
  • Learners to have minimum GCE ‘O’ level or ITE certificate education 
  • Learner should have at least 1 year’s working experience in any industry 



Funding Information

01 Jan 2019 To 31 Dec 2026


Price
Course Fee Payable
Original Fee Before GST With GST (9%)
Course Fee $420.00 $457.80
Individual Pricing (Fee payable to Training Provider) Before GST With GST (9%)
Individual (Baseline) $210.00 $247.80
Individual (MCES) $126.00 $163.80
Corporate Pricing (Fee payable to Training Provider)
SME Before GST With GST (9%)
Corporate (SME) $126.00 $163.80
Non-SME Before GST With GST (9%)
Corporate (Non-SME, Baseline) $210.00 $247.80
Corporate (Non-SME, MCES) $126.00 $163.80

Company Sponsored Funding Types

  • SME
  • Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
  • 70% of course fee funded
  • Non-SME (Baseline)
  • Non-SME companies, employee is Singaporean or PR aged below 40
  • 50% of course fee funded
  • Non-SME (MCES)
  • Non-SME companies, employee is Singaporean aged 40 years and above
  • 70% of course fee funded


Absentee Payroll Funding for Companies:

  • $4.50 per training hour capped at $100,000 per enterprise per calendar year


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Self-sponsored Funding Types

  • MCES
  • Singaporean aged 40 years and above
  • 70% of course fee funded
  • Normal
  • Singaporean / PR aged 21 years and above
  • 50% of course fee funded


Please note that prices are subjected to change.
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Keyword Tags
Softskills