WSQ Communicate Effectively as a Team Leader at the Workplace
TGS-2022014002
Course Overview
Effective communication is essential for the success of any business, whether internally with colleagues and teams or externally with clients and the community. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all.
Hence it is critical that leaders in the organisation are equipped with the skills and methodology to lead their teams to communicate successfully to drive greater productivity, higher efficiency and performance. This course will provide learners with the necessary competencies to do so.
Training Type
Full Time
Who Should Attend
The audience is supervisory staff with leadership responsibilities, relevant for all sectors
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
Learning Unit 1: Learning Impactful Communications at Work
- Recognise how communication influence relationships
- Identify the right words and channels for the right occasion
- Recognise the impact of non-verbal communication
Learning Unit 2: Different Communication Styles
- Engage different personalities by using different styles when you communicate
- Recognise the strengths and weaknesses of different communication styles
- Adjust the right style to impact working relationship
Learning Unit 3: Manage Difficult Conversations
- Barriers that block effective communication
- Remove barriers to effective communication
- What makes communication effective
Learning Unit 4: ACES Go Places
- Learn Acknowledgement skills
- Learn Clarifying skills
- Learn Empathising skills
- Learn Summarising skills
- Confirm the effective communication behaviours through role plays
Course Learning Outcome
By the end of this course, learners will be able to:
- Recognise the impact and power of effective communication
- Engage the workforce and other relevant partiers to build relationship as a team leader using different communication styles and strategies
- Improve team collaboration by removing communication barriers
- Use effective communication skills to reinforce effective behaviours as a team
Pre-requisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Funding Information
04 Jun 2022 To
03 Jun 2026
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $420.00 | $457.80 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $210.00 | $247.80 |
| Individual (MCES) | $126.00 | $163.80 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $126.00 | $163.80 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $210.00 | $247.80 |
| Corporate (Non-SME, MCES) | $126.00 | $163.80 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
