This course is designed for learners to communicate effectively in accordance with organisational protocols relating to communication and professional competence. When confronted with decision-making, learners will be able to apply decision-making models to develop, assess and select appropriate decisions. While working in a Team, learners need to realise that everyone wishes to be successful, and the team’s goals are as important as individual’s goals. Learners need to apply strategies to enhance collaboration with team leaders, and tap relevant resources to identify emerging areas for their own professional development and their team members’ development.
Training Type
Full Time
Who Should Attend
This training is relevant to Supervisory and Mid-Level Professionals (progressive talents with 1 – 3 years of work experience) in job roles that require facilitating, leading and managing groups of people to achieve a common objective for the organization
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
Learning Unit 1: I Feel You
Organisational structure and hierarchy relating to communication
Organisational policies and procedures
Communication styles
Effective workplace communication
Learning Unit 2: We Go Further Together
Decision-making models
Decision-making processes
Implication of decision-making processes
Collaborative approaches
Statistical tools to support decision-making
Learning Unit 3: The World Is Our Oyster
Professional competence
Gibbs’ Reflective Cycle
Avenues for professional development
Strategies to maintain communication and engagement
Course Learning Outcome
On completion of the course, learners will be able to:
Apply effective communication styles with verbal and non-verbal cues to articulate ideas, concepts and processes in the workplace in accordance with organisational policies, processes and procedures.
Take actions to seek comments and feedback to ensure effective communications with team members.
Address communication barriers to enhance collaboration and effectiveness in decision-making in accordance with organisational policies, processes and procedures.
Communicate established organisational strategies and procedures to team members in decision-making processes.
Work with teams to justify selection of team-based decisions with appropriate considerations for success and risk factors to meet team and organisational objectives.
Articulate implications and impact of decision-making processes team members and the organisation.
Adopt simple statistical tools to analyse information in decision-making process.
Comply with legal and ethical considerations in managing team communication, professional competence of team members and decision-making processes.
Maintain regular engagement with team members and supervisor to identify new and emerging areas of professional practice in accordance with organisational policies, processes and procedures.
Pre-requisites
Learners must be able to read, write, speak and listen to English at secondary school level
Learners to have minimum GCE ‘O’ level or ITE certificate education
Learner should have at least 1 year’s working experience in any industry
Funding Information
08 Jun 2023 To 07 Jun 2027
Course Pre-Requisites
Price
Course Fee Payable
Original Fee
Before GST
With GST (9%)
Course Fee
$450.00
$490.50
Individual Pricing (Fee payable to Training Provider)
Before GST
With GST (9%)
Individual (Baseline)
$225.00
$265.50
Individual (MCES)
$135.00
$175.50
Corporate Pricing (Fee payable to Training Provider)
SME
Before GST
With GST (9%)
Corporate (SME)
$135.00
$175.50
Non-SME
Before GST
With GST (9%)
Corporate (Non-SME, Baseline)
$225.00
$265.50
Company Sponsored Funding Types
SME
Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
70% of course fee funded
Non-SME (Baseline)
Non-SME companies, employee is Singaporean or PR aged below 40
50% of course fee funded
Non-SME (MCES)
Non-SME companies, employee is Singaporean aged 40 years and above
70% of course fee funded
Absentee Payroll Funding for Companies:
$4.50 per training hour capped at $100,000 per enterprise per calendar year