Make Diversity Work in the New Normal - Level 3
TGS-2023020636
Course Overview
To promote an inclusive work environment, learners need to understand the requirements and standards of “Make Diversity Work in the New Normal” so that they can nurture their teams and align team goals to achieve organisational objectives. Critically, learners will be equipped with knowledge and skills to apply strategies to promote diversity in their teams. Such strategies are crucial if the team is to weather the economic storms and tap challenges that may arise to build a cohesive team.
With a strong and cohesive team in place, learners will be well-placed to identify challenges and opportunities relating to diversity. They will also be equipped with skills and knowledge to assess and manage the opportunities so identified. To that end, they will continue to strengthen team cohesion and deliver service excellence within a diverse work environment.
Who Should Attend
This training is relevant to all frontline staff interacting with customers. The course is also relevant to all staff that work in a diverse work environment.
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
Learning Unit 1: Welcome To Our Boat!
- The diverse work environment
- Inclusiveness – Why?
- Strategies to promote inclusiveness
- Everyone is unique
- Implications of diversity
- Strategies for building awareness of diversity
Learning Unit 2: Let’s Paddle Together
- Service Excellence – What & Why?
- Team dynamics
- Strategies for building a cohesive team
Learning Unit 3: : Turn Diversity Into Opportunities
- Diversity challenges and opportunities – A closer
- How to manage diversity challenges and opportunities
- Diversity opportunities – Ignore them to your peril
- Implications of diversity challenges and opportunities on service delivery
- Manage implications of diversity challenges and opportunities on service delivery
Course Learning Outcome
By the end of this course, learners will be able to:
- Apply strategies to promote inclusivity in a diverse work environment
- Apply strategies to build a cohesive service team
- Manage diversity challenges and opportunities to strengthen the team for service delivery excellence
Pre-requisites
- Learners should be able to read, write, speak, and listen to English at a secondary school level.
- Minimum educational qualification: GCE ‘O’ Level or ITE Certificate (or equivalent).
- At least 1 year of working experience in any industry is recommended.
Funding Information
04 May 2023 To 03 May 2027
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $450.00 | $490.50 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $225.00 | $265.50 |
| Individual (MCES) | $135.00 | $175.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $135.00 | $175.50 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $225.00 | $265.50 |
| Corporate (Non-SME, MCES) | $135.00 | $175.50 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
