Conflict Management
TGS-2022014975
Course Overview
The new trend in conflict management is to maintain or enhance relationship while solving the conflict. This course is designed on the premise that working together, supervisors will:
- Identifying roles and responsibilities of each member to resolve conflict
- Encouraging effective conflict strategies
- Assessing effectiveness of conflict management
- Document conflict management details for all involved parties
Training Type
Full Time
Who Should Attend
The audience is supervisory staff with leadership responsibilities, relevant for all sectors
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
Learning Unit 1: Are We Having Conflict?
- Understanding conflict
- Signs, stages and causes of conflicts
- Point of contention
Learning Unit 2: My Role in Conflict
- Individual roles and accountabilities for managing conflicts
- Identify roles and responsibilities of team members to minimise sources of conflicts that may affect team performance
- Team leader roles and accountabilities for managing conflicts
Learning Unit 3: Let’s Resolve Conflict
- Conflict management techniques
- Facilitation, communication and negotiation methods for managing conflicts
- Legal and ethical considerations relating to conflict management
- Work with affected team members to resolve conflicts
Learning Unit 4: Find Helping Resources to Resolve Conflict
- Research sources of internal and external assistance to resolve the conflicts
- Organisational policies and procedures which provide clarification or assistance in relation to the management of conflict
Learning Unit 5: Document and Monitor Conflict Management Progress
- Write reports, including comprehensive details of the conflicts, the parties involved, discussions with all parties and the management
- Monitor and review agreed actions to resolve conflicts
Course Learning Outcome
By the end of this course, learners will be able to:
- Identify signs, stages and causes of conflict
- Explain roles and responsibilities of all employees to reduce conflict for better performance
- Apply conflict management techniques to resolve and manage conflicts
- Employ right resources to help resolve conflicts
- Prepare conflict management report and monitor conflict management progress
Pre-requisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Funding Information
09 Aug 2022 To 08 Aug 2026
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $450.00 | $490.50 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $225.00 | $265.50 |
| Individual (MCES) | $135.00 | $175.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $135.00 | $175.50 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $225.00 | $265.50 |
| Corporate (Non-SME, MCES) | $135.00 | $175.50 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
