SkillsFuture for Digital Workplace 2.0 Retail (Classroom + Asynchronous E-learning)
TGS-2023037501
Course Overview
This course is targeted at learners employed in the retail sector. We will cover all the technological advances in IT that are impacting or will impact the sector. In this course, we will understand how various technologies are used or can be implemented in the sector, as well as the digital skills needed for the workforce to function optimally.
Learners will be able to understand and apply analytics to analyse customer profiles, demands, and preferences. They will be able to use automation to support business operations such as stock checks, customer service, order handling, and payments. Finally, learners will learn about Generative AI for work use, identify cybersecurity risks related to the retail sector, and mitigate those risks.
Training Type
Full Time
Course Duration
2 Days
Total Training Duration (Hour)
15 hours (inclusive of 1-hour assessment)
Course Outline
In-demand Digital Tools
- Introduction to SFDW and digital skills and jobs awareness in the current and future digital economy
- The world of Industry 4.0, extended reality and additive manufacturing
- Basic concepts of Generative Artificial Intelligence
- Identify risks associate with and responsible use of Generative AI
- How to design prompt
- Generative Artificial Intelligence Sandbox initiative by Infocomm Media Development Authority (IMDA)
- Hands-on practice of Generative AI such as Gemini and Copilot in areas such as generating response to customer queries or complaints, create course outlines, etc
- Autonomous Robots and Internet of Things and their impact across sectors
- Nationally launched applications
- Develop a learning plan to take ownership of own skills upgrading
Cybersecurity Risk
- Introduction to Cybersecurity Risk
- Areas of cybersecurity risk and its implication and effect to the individual and organization
- How to mitigate cybersecurity risks? (physical, software, policy and regulatory)
Automation
- Introduction to Automation
- Types of automation tools such as Robotic Process Automation (RPA)
Data Analytics
- Introduction to Data Analytics
- Data visualisation tools
Course Learning Outcome
By the end of this course, learners will be able to:
· State the jobs and digital skills required in the current and future digital economy
· Describe the work requirements in a technology-rich environment and know the associated cybersecurity risks
· Identify various digital applications and tools in work applications, including widely applicable national and sectoral platforms
· Suggest how data and information can be used
· Perform functional outcomes such as the use of digital tools and software to access various learning paths and content
· Develop a post-course action plan to continue learning (i.e., to identify courses that would allow participants to further deepen their skills in the four key areas).
· Acquire knowledge of Generative AI and the know-how of prompts
Pre-requisites
- Learners must be able to read, write, speak and understand English at Secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
- Learners must be able to operate a personal computer, use keyboard and mouse
Funding Information
07 Sep 2023 To 30 Jun 2025
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $500.00 | $545.00 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| SFDW Individual (Baseline) | $150.00 | $163.50 |
| SFDW Individual (MCES) | $50.00 | $63.50 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| Non-SME | Before GST | With GST (9%) |
| SFDW Non-SME (Baseline) | $150.00 | $163.50 |
| SFDW Non-SME (SGC Age 40 and above) | $50.00 | $63.50 |
| SME | Before GST | With GST (9%) |
| SFDW SME | $50.00 | $63.50 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% + 20% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% + 20% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% + 20% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% + 20% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% + 20% of course fee funded
Please note that prices are subjected to change.
Please note that prices are subjected to change.