WSQ Communicate Effectively at the Workplace
TGS-2022014000
Course Overview
In a communication process, we encourage open communication by informing and sharing information with one another. Effective communication promotes trust and engagement, encourages productivity and reduces stress and anxiety for all. Relationships are strengthened and the workplace becomes a hive for harmonious working.
Hence it is important to equip our staff with the skills and abilities to communicate successfully to higher performance. This 16-hours Level 1 course will provide learners with the necessary competencies to be effective communicator.
Training Type
Full Time
Who Should Attend
The audience is all operational and frontline staff working in any industry across all sectors.
Course Duration
2 Days
Total Training Duration (Hour)
16
Course Outline
1. Meaningful Communications at Work
- Effective Listening skills using Active listening and body language skills
- Effective Speaking skills using the right choice of words, tonality and clarity
- Strategies for communicating in a courteous and respectful manner
2. Removing Barriers to Communication
- Types of Barriers: Internal vs External
- Diversity in communication in terms of socio-cultural backgrounds
- Cross cultural communication in a team
3. What to do in a Conflict situation?
- What is conflict? Why it happens?
- Signs of Conflict and Causes of Conflict
- Common types of conflict at the workplace
4. Resolve conflict through Negotiation
- What is negotiation in conflict management?
- 5 ways to resolve conflicts
- Follow-up administration of conflict outcomes
- Strengthening relationships as a result of an amicable outcome
Course Learning Outcome
By the end of this course, learners will be able to:
- Use effective communication techniques to interpret, clarify, analyse and respond to information received,
- Recognise workplace conflict and
- Use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences
Pre-requisites
- Learners must be able to read, write, speak and listen to English at secondary school level
- Learners to have minimum GCE ‘O’ level or ITE certificate education
- Learner should have at least 1 year’s working experience in any industry
Funding Information
04 Jun 2022 To 03 Jun 2026
Course Pre-Requisites
Price
| Course Fee Payable | ||
|---|---|---|
| Original Fee | Before GST | With GST (9%) |
| Course Fee | $420.00 | $457.80 |
| Individual Pricing (Fee payable to Training Provider) | Before GST | With GST (9%) |
| Individual (Baseline) | $210.00 | $247.80 |
| Individual (MCES) | $126.00 | $163.80 |
| Corporate Pricing (Fee payable to Training Provider) | ||
| SME | Before GST | With GST (9%) |
| Corporate (SME) | $126.00 | $163.80 |
| Non-SME | Before GST | With GST (9%) |
| Corporate (Non-SME, Baseline) | $210.00 | $247.80 |
| Corporate (Non-SME, MCES) | $126.00 | $163.80 |
Company Sponsored Funding Types
- SME
- Company registered or incorporated in Singapore AND employment size of not more than 200 or with annual sales turnover of not more than $100 million
- 70% of course fee funded
- Non-SME (Baseline)
- Non-SME companies, employee is Singaporean or PR aged below 40
- 50% of course fee funded
- Non-SME (MCES)
- Non-SME companies, employee is Singaporean aged 40 years and above
- 70% of course fee funded
Absentee Payroll Funding for Companies:
- $4.50 per training hour capped at $100,000 per enterprise per calendar year
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Self-sponsored Funding Types
- MCES
- Singaporean aged 40 years and above
- 70% of course fee funded
- Normal
- Singaporean / PR aged 21 years and above
- 50% of course fee funded
